Terms of Service
Effective date: 12 July 2026
Please read these Terms of Service carefully before using any website, mobile application, online ordering platform or other digital service operated by Softlogic Restaurants (Pvt) Ltd, collectively referred to as the "Online Services". By accessing, registering, placing an order or using the Online Services, you agree to these Terms. If you do not agree, please do not use the Online Services.
3.1 About us
Softlogic Restaurants (Pvt) Ltd operates restaurant brands in Sri Lanka, including Burger King, Popeyes, Baskin Robbins, Delifrance, Crystal Jade and Subway. Participating brands and services may change from time to time.
3.2 Acceptable use
- Use the Online Services only for lawful purposes.
- Do not interfere with the platform or attempt unauthorised access to systems, accounts or data.
- Do not place fake, duplicate, fraudulent or abusive orders.
- Do not create multiple accounts to misuse promotions, vouchers or offers.
3.3 Accounts and customer information
Customers are responsible for providing accurate account, contact, delivery and order information, protecting their login details and activities carried out through their accounts. Softlogic Restaurants will not be responsible for issues caused by incorrect information supplied by the customer.
3.4 Availability, menus and pricing
Menu items, products, prices, offers and services are subject to availability by brand, outlet, location, time, stock and operating capacity. Reasonable care is taken to keep descriptions, images and prices accurate, but errors may occur. Softlogic Restaurants may correct an error, contact the customer, cancel the affected order or provide a refund or replacement where applicable. Product images are illustrative and the actual product may vary.
3.5 Orders and confirmation
Orders are processed by the relevant restaurant outlet. An order may be accepted, rejected, cancelled or modified depending on stock, operating hours, delivery coverage, payment status, rider availability, outlet capacity or suspected misuse. An order is confirmed only after acceptance by the relevant outlet or system. Material substitutions, price increases or changes to a confirmed order should not be made without customer approval, except where required by law or necessary to address a clear system error.
3.6 Payments
Payments must be made through approved methods displayed on the Online Services. Prices may include taxes, delivery charges, service fees, platform fees or other disclosed charges. Banks, gateways, card networks, wallets and BNPL providers may apply their own terms. Softlogic Restaurants is not responsible for delays or failures caused by third-party payment providers, although reasonable support will be provided to investigate verified issues.
3.7 Delivery and pickup
Delivery is available only within designated areas and operating hours. Displayed delivery times are estimates and may vary because of traffic, weather, rider availability, preparation time, order volume, road closures, fuel shortages, curfews, incorrect customer details or other operational disruptions. Customers must provide an accurate and accessible address and remain contactable. Where pickup is offered, customers must collect the order from the selected outlet within the communicated time and may be asked to provide order confirmation.
3.8 Cancellation
Customers may request cancellation before an order is accepted or before preparation begins. Once preparation has started, cancellation may not be possible. Softlogic Restaurants may cancel an order because of product unavailability, outlet closure, delivery unavailability, payment failure, pricing or menu error, suspected fraud, operational limitations or force majeure. Any applicable refund will be handled under the Refund Policy.
3.9 Food quality, allergens and dietary requirements
Customers should review product descriptions and contact Customer Support before ordering if they have allergies or dietary concerns. Kitchens may handle common allergens, including dairy, eggs, gluten, nuts, seafood and soy, and cross-contact may occur despite reasonable care.
3.10 Promotions, vouchers and store credits
Campaigns, discounts, vouchers and store credits are subject to their specific conditions. Unless stated otherwise, they cannot be combined, are valid only during the stated period, are non-transferable and have no cash alternative. Minimum spend, maximum discount, quantity, outlet, brand, product, channel, payment-method and usage restrictions may apply. Changes or withdrawal of an offer will not ordinarily affect an already-confirmed qualifying order unless required to correct an obvious error or misuse.
3.11 Third-party services
The Online Services may use delivery, payment, banking, loyalty, hosting, marketing and other partners. Use of those services may also be subject to the third party's terms. Softlogic Restaurants will not be liable for partner-side outages, delays or failures beyond its reasonable control.
3.12 Intellectual property
All trademarks, logos, brand names, product images, menus, designs, graphics, text and other materials are owned by or licensed to Softlogic Restaurants and/or its brand partners. They may not be copied, reproduced, distributed, modified or commercially used without written permission.
3.13 Limitation of liability
To the maximum extent permitted by law, Softlogic Restaurants will not be liable for indirect or consequential loss, loss of revenue, profit, data or business opportunity, service interruption, third-party payment or delivery failure, delays caused by events outside reasonable control, or customer errors such as an incorrect address or order selection. The Online Services are provided on an "as is" and "as available" basis. Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded under applicable Sri Lankan law.
3.14 Force majeure
Softlogic Restaurants will not be liable for delay or failure caused by events beyond reasonable control, including extreme weather, natural disasters, curfews, strikes, fuel shortages, power or internet failures, government restrictions, road closures, public emergencies, supplier disruption or similar events.
3.15 Changes to the Online Services and these Terms
Softlogic Restaurants may update, suspend or discontinue parts of the Online Services and may revise these Terms periodically. Updated Terms will be published with the revised effective date. Continued use after publication constitutes acceptance of the revised Terms.
3.16 Governing law
These Terms are governed by the laws of Sri Lanka, and disputes arising from the Online Services are subject to the jurisdiction of the courts of Sri Lanka.
3.17 Contact
Softlogic Restaurants (Pvt) Ltd
No. 14, De Fonseka Place, Colombo 05, Sri Lanka
Telephone: 0112 123 123
Email: info@softlogic.lk
Website: www.softlogic.lk