Privacy Policy
Effective date: 12 July 2026
Softlogic Restaurants (Pvt) Ltd respects the privacy of customers who use its websites, mobile applications, online ordering platforms and other digital services. This Privacy Policy explains, at a high level, how personal information may be collected, used, shared and protected when customers use the Online Services.
2.1 Information we may collect
- Account and contact information, such as name, telephone number, email address and login details.
- Order and fulfilment information, such as selected items, outlet, delivery address, delivery instructions and order history.
- Payment and transaction information required to process or verify payments. Full card details may be handled by authorised payment service providers rather than stored directly by Softlogic Restaurants.
- Device, browser, usage and technical information generated when customers interact with the Online Services.
- Customer-support communications, complaints, photographs and other information supplied when requesting assistance.
- Marketing preferences and responses to promotions, where applicable.
2.2 How information may be used
- To create and manage customer accounts.
- To process, prepare, deliver or make orders available for pickup.
- To process payments, refunds, vouchers and service recovery.
- To provide order updates and customer support.
- To prevent fraud, misuse and security incidents.
- To improve menus, services, platform functionality and customer experience.
- To send promotional communications where permitted and subject to the customer's available opt-out choices.
- To meet legal, regulatory, audit and compliance obligations.
2.3 Sharing of information
Information may be shared, where reasonably necessary, with participating restaurant outlets, delivery providers, payment gateways, banks, card networks, digital-wallet or BNPL providers, IT and hosting providers, customer-support providers, professional advisers, regulators and law-enforcement authorities. Third parties may also process information under their own privacy terms.
2.4 Marketing communications
Customers may receive order-related and service communications where necessary. Promotional messages may be sent through SMS, email, telephone, WhatsApp, push notifications or other channels where permitted. Customers may use the available unsubscribe or opt-out method to stop promotional communications; essential transactional messages may still be sent.
2.5 Cookies and similar technologies
The Online Services may use cookies and similar technologies for essential functionality, authentication, analytics, fraud prevention, personalisation and marketing. Cookie controls should be provided where required and technically applicable.
2.6 Data security and retention
Reasonable organisational and technical measures will be used to protect personal information. Information will be retained only for as long as reasonably required for the purposes described in this Policy, business records, dispute handling, fraud prevention and legal or regulatory requirements.
2.7 Customer requests
Subject to applicable law and verification requirements, customers may contact Softlogic Restaurants to request access to, correction of or information about their personal data, or to raise a privacy concern.
2.8 Updates to this Policy
This Privacy Policy may be updated periodically. The revised version will be published through the Online Services with an updated effective date.
2.9 Contact
Softlogic Restaurants (Pvt) Ltd
No. 14, De Fonseka Place, Colombo 05, Sri Lanka
Telephone: 0112 123 123
Email: info@softlogic.lk
Website: www.softlogic.lk